Shipping & Returns

Shipping

Most orders are dispatched within 1-3 business days by Australia Post.

For most destinations within Australia, you should receive your delivery within a 2-7 working days. This is dependant on Australia Post timeframes.

Once your order leaves our premises, you will receive an email from Australia Post with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your delivery.

Shipping Rates

Standard shipping on all orders $9.95

Express Shipping $16.00 1-3 Business Days

Local Pick up is available Woodford NSW 2778. Please advise 24 hours prior to pick up via email bringcalmback@gmail.com

Returns Policy

If you have mistakenly purchased the wrong product you can cancel your order at any time before your order is packed for dispatch. However, once we have packed your order for dispatch, it cannot be cancelled.

We will gladly accept a return of your products provided:

• you contact us within 30 days of dispatch of the products; and
• the products are returned in original condition, unopened and sealed (unless the products are faulty).

Please note once the 30 day period has passed, we will not accept any return of products.

If you are returning the products because:

• you changed your mind, we will be delighted to offer you with an exchange up to the value of the products;
• you received incorrect products, we will at our option, either replace the incorrect product with the products your ordered or we will refund you;

Any product deemed to be 'Broken/Faulty' and within the returns time frame, may be exchanged or refunded, provided proof of purchase can be supplied